Deckhand / Bartender / Tour Narrator

Job Description

Under the general direction of the Dock Trackers, Captain, and Management team, the Deckhand/Bartender/Narrator is responsible for assisting with the safe operation of the vessel while providing excellent customer service to guests.

This position performs deckhand duties, including assisting the Captain and crew with vessel safety, passenger boarding and disembarking, line handling, deck maintenance, housekeeping, and monitoring passengers while underway.

Depending on the assigned shift, the employee may also serve as the Bartender, providing beverage service and handling sales, or as the Narrator, conducting sightseeing tours and providing guests with information about Biscayne Bay, Miami landmarks, and local history.

Due to the nature of our business, this position requires a flexible schedule, including mornings, days, evenings, overnight shifts, weekends, and holidays.

Day-to-Day Responsibilities

• Become familiar with the vessel and maintain awareness of all safety procedures and equipment.
• Examine lifesaving equipment and report any defective equipment to the Captain.
• Assist the Captain and crew with safety duties and assignments.
• Assist with line handling, anchoring, docking, deck maintenance, and general vessel operations.
• Assist passengers during boarding and disembarking and maintain an accurate passenger count when assigned.
• Monitor passengers while underway and ensure safety procedures are followed.
• Maintain cleanliness of the vessel and surrounding areas while docked.
• Cleaning the boat after each tour and at the end of each shift
• Provide friendly and professional customer service to all guests.
• Maintain knowledge of company products, services, hours of operation, and the local area.
• Communicate guest requests or concerns to management.
• Perform other duties or assignments as directed by the Captain or Management.

When assigned as Narrator:

• Conduct sightseeing tours and provide narration throughout the cruise.
• Provide information about Biscayne Bay, Fisher Island, Star Island, the Port of Miami, Downtown Miami, and other points of interest.
• Engage with passengers and maintain a fun and entertaining atmosphere.
• Properly use and maintain narration equipment, including the microphone, radio, clicker, and PA system.

When assigned as Bartender:

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and company standards.
• Check guest identification to verify legal drinking age.
• Accurately process sales and maintain proper cash and POS accountability.
• Promote drinks, snacks, and other onboard products.
• Stock and maintain liquor, beverages, ice, glasses, garnishes, and other bar supplies.
• Maintain a clean and organized bar, tables, and work area.
• Follow all company policies related to beverage service and cash handling.

Knowledge and Skills

• Ability to speak, read, write, and understand English and Spanish.
• Ability to communicate professionally with guests, team members, and management.
• Strong customer service and hospitality skills.
• Knowledge of products, services, hours of operation, and the local area.
• Basic navigation knowledge.
• Basic computer and POS skills.
• Cash handling and counting skills.
• Ability to follow company communication standards and procedures.

Physical Demands and Appearance

• Ability to stand and work at a steady pace for extended periods.
• Ability to work outdoors in various weather conditions.
• Ability to perform repetitive movements, bending, climbing, walking, standing, sitting, grasping, writing, listening, and hearing.
• Manual dexterity and visual acuity necessary to operate equipment.
• Ability to lift up to 50 pounds.
• Maintain a neat, clean, and well-groomed appearance according to company standards.
• Ability to work in the boat yard when needed.
• Required to pass a pre-employment drug test and remain enrolled in a random drug testing program as per Coast Guard regulations.

Credentials and Experience

• Basic Safety Training / First Aid Training Preferred
• CPR certification preferred.
• Previous boat-handling experience preferred.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Bartending: 1 year (Preferred)
• Tour Guide: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Bilingual (Required)
• Spanish (Required)
• English (Required)

Location:

• Miami, FL 33132 (Required)

Work Location: In person