Get Ready to Go Beyond with Land & Sea
Grounded in our core values—integrity, a strong work ethic, and meaningful relationships—Land & Sea operates internationally across 11+ locations with 8 trusted partners, focusing on three key segments: Marine, Destinations, and Advisory.
We excel in delivering through contract services, driving value for clients and partners, and setting new industry standards—with a proven team dedicated to execution.
About the role
Pay - $14.00 per hour
The Deckhand provides our guests with the highest level of customer service. The Deckhand sells tickets, refreshments, and merchandise; handles mooring lines for docking and undocking; performs custodial and maintenance tasks; and monitors the river, vessel, and passengers to ensure safety.
What you'll do
Top Priorities
- Safety First – safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the Company’s safety culture.
- Provide a professional level of customer service.
Safety and Security
- Monitor river, vessel, and passengers to ensure safety during vessel operations.
- Participate in onboard training and routine drills.
- Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).
- Use proper Personal Protective Equipment (PPE).
- Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs) (as required).
- Report safety related concerns.
Operations
- Handle mooring lines to dock or undock the vessel and transit locks.
- Sell tickets, beverages, food, and merchandise.
- Responsible for ticketing equipment, inventory, and cash.
- Provide refreshments, including alcoholic beverages at times, to guests.
- Perform lookout duties while underway, including watching for other vessels and monitoring the river for potential unsafe conditions.
- Assist in boarding and disembarking of passengers.
- Assist with filling water, bunkering fuel, connecting and disconnecting shore power as directed.
- Perform cleaning and custodial tasks of the vessels and property.
- Perform maintenance tasks as assigned and minor engineering repairs and rounds as directed.
- Seek the highest levels of quality and professionalism.
- Work to achieve the highest levels of performance and productivity.
- Communicate cruise information and promotions to guests.
- Seek continuous improvement.
The majority of work is performed in a marine environment in outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level. Marine operations are subject to varied wake and motion.
Human Resources (HR)
- Understand the Employee Handbook and adhere to policies.
Management Systems
- Understand and comply with the Safety Management System (SMS).
- Understand and comply with Standard Operating Procedures (SOPs).
- Maintain Crew Qualification binder.
Regulatory Compliance
- Collaborate with other Company personnel to remain attentive to regulatory requirements and alert to regulatory changes.
- Assist Captain in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
- Assist Captain in ensuring vessel is in an inspection-ready condition at all times.
Client Relations
- Present professional level of customer service and appearance to all clients, both internal and external.
Administration / Financial
- Responsible for handling money and balancing money bags.
Reporting
- Generate settlement and recap reports.
- Generate reports on incidents, near-misses, hazardous conditions, and non-conformities as necessary.
Other Duties
- Perform other duties as assigned.
Qualifications
- Previous customer service experience preferred
- Cash handling experience preferred
- Proven track record of working successfully in a team environment
- Valid First Aid/CPR Certification, and/or ability to obtain and maintain
- Obtain and maintain certification for alcohol service after training completion
- Exceptional customer service skills
- Strong organizational and interpersonal skills
- Excellent verbal and written communications skills
- Ability to effectively interact with the public
- Ability to work in fast-paced, quickly changing environment
- Ability to process calculations frequently and continuously
- Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion, and post-accident/incident testing.
- Previous customer service experience preferred
Equal Employment Opportunity:
Land & Sea is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender identity, gender expression, religion, marital status, domestic partnership status, disability, pregnancy, childbirth, breastfeeding status, medical condition, genetic information, military or veteran status, service member status, citizenship status, arrest or conviction records, political affiliation, status as a victim of domestic violence, assault, or stalking, family care or medical leave status, or any other category protected by federal, state, or local law.
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