Deckhand - Mobile Bay Ferry

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:
The Deckhand monitors the waterway and passengers to ensure safety during ferry operation. This position also handles mooring lines to dock or undock the vessel and transit locks while performing custodial and maintenance tasks as directed, all while providing a high level of customer service to ferry riders.

Essential Duties & Responsibilities:

• Remain true to and champion the Company’s Core Values and Code of Conduct.
• Safety First – Safety shall remain the highest priority at all times. Be an active advocate of, and participant in, the HMS Safety Culture.
• Consider reliability and efficiency with regard to Company operations.
• Monitor river, vessel, and passengers to endure safety during ferry operation.
• Participate in onboard training and routine drills.
• Demonstrate practical knowledge of all phases of shipboard safety procedures and knowledge of location and use of all firefighting and safety equipment (i.e. fire extinguishers, life preservers, work vest).
• Use proper Personal Protective Equipment (PPE).
• Handle and dispose of all chemicals and other types of hazardous or caustic material in compliance with Material Safety Data Sheets (MSDSs) (as required).
• Memorize and carry out assignments on the Watch Quarter Station Bill.
• Know location of all safety equipment, including fire extinguishers, fire and bilge pumps, fire hoses, lifejacket lockers, emergency lighting, first aid supplies and rescue equipment.
• Know proper lifejacket donning methods.
• Participate in the operation of the vessel within the legal requirements of the USCG and other pertinent regulatory agencies under the supervision of the Captain.
• Monitor safety issues and report hazards to the Captain for correction.
• Participate in Safety, Seamanship and other training as required.
• Participate in drills as directed by the Captain.
• Participate in meetings as requested.
• Ensure that safety equipment is provided and properly used for all tasks involving physical hazards.
• Assist, under the direction of the captain, with the safe mooring, docking of the vessel in a variety of weather and water stage conditions.
• Assist with routine maintenance, painting and clean up as instructed by the Captain.
• Stay aware of guest service and safety issues and provide regular and dependable feedback to the Captain.
• Understand the Employee Handbook and adhere to policies.
• Understand and comply with the Safety Management System (SMS).
• Understand and comply with Standard Operating Procedures (SOPs).
• Maintain Crew Qualification binger.
• Collaborate with other HMS personnel to remain attentive regulatory requirements and alert to regulatory changes.
• Assist Captain in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.
• Assist Captain in ensuring vessel is in an inspection ready condition at all times.
• Present professional level of customer service and appearance to all clients, both internal and external.
• Responsible for handling money and balancing deposits/money bag.
• Generate settlement and recap reports as required.
• Perform other duties as assigned.

Requirements & Qualifications:

• HS Diploma
• Valid First Aid/CPR Certification, and/or ability to obtain and maintain
• Valid Transportation Worker Identification Credential (TWIC card) if applicable for the vessel, and/or ability to obtain and maintain
• Valid Driver’s License
• Copy of DD214, if Veteran status
• Ability to effectively interact with the passengers, guests, and fellow employees.
• Ability to work in fast-paced, quickly-changing environment
• Basic computer skills
• Previous customer service experience preferred
• Must be at least 18 years of age

#MobileBayFerry

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.