Job Summary:
Silver Dollar City's Showboat is currently seeking individuals for the position of Deckhand. Operating within the unique environment of Table Rock Lake in Branson, MO, this role entails comprehensive responsibilities to ensure the optimal functioning of our 1890s-style paddle wheeler. Deckhand responsibilities include ticket handling, boat dispatching, docking procedures, provides exemplary guest service, and maintenance of the Showboat's cleanliness. The role may involve tasks such as climbing in confined and dimly lighted spaces to conduct inspections and cleaning within the 100-ton, US Coast Guard-regulated vessel. Applicants are expected to embrace the mission of "Creating Memories Worth Repeating®" during the two-hour dinner cruise experience.
This position starts now and ends 01/15/2027.
Must be at least 18 years of age.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be comfortable working on a moving vessel away from land.
- Able to communicate efficiently.
Essential Duties/Responsibilities:
Include the following. Other duties may be assigned to assist the Showboat team.
- Punctuality and reliability are an absolute must; Commits to long hours of work when necessary to reach goals; Safely completes tasks on time.
- Safely performs a wide variety of custodial & mechanical maintenance tasks such as cleaning & stocking restrooms, scrubbing vessel exterior, and light repairs to vessel equipment.
- Fully complies with all appropriate regulations of the US Coast Guard, Army Corps of Engineers, Department of Natural Resources, Missouri Water Patrol, and all other Federal, State, and Local regulatory units under which the vessel operates.
- Daily use of computer-based maintenance management software to receive assignments and enter input upon completion.
- Cooperates with Vessel Restaurant, Merchandise, and Entertainment departments to ensure a consistently safe and high-quality entertainment experience for all passengers.
- Safely handles lines to move vessel and occasionally rig towing lines.
- Lowers and mans rescue boat in a safe and consistent manner in case of emergencies and during assigned drills.
- Helps with the boarding of passengers, tours decks during watch to caution passengers engaged in unsafe practices, and ensures safe departure of passengers at end of the voyage.
- Works well in group problem-solving situations as a team player; Uses reason even when dealing with emotional topics.
- Pursues training and development opportunities; Strives to continuously build knowledge, skills, and a safe working environment.
- Manages difficult or emotional customer situations; Responds safely and promptly to customer needs; responds to requests for service and assistance; Meets commitments to ensure a safe and secure customer environment.
- Works with integrity and ethics; Upholds organizational values. Follows policies and procedures; supports organization's goals and values.
- Adheres to all PPE (Personal Protective Equipment) requirements.
- Maintains appearance and grooming standards when guests are potentially present.
- Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Speaks clearly; Listens and gets clarification; Responds well to questions; Participates in meetings.
Certificates/Licenses:
- Must complete the Showboat's Basic Deckhand Personnel Qualification Standards (PQS) as detailed in USCG NVIC 1-91 within 30 days of hire.
- Must possess and maintain a current, valid Driver's License.
Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The ability to lift 25 pounds frequently to 250 pounds maximum.
- The ability to stand and walk on uneven terrain, inclines, asphalt, and concrete continuously.
- The ability to work in cramped quarters continuously.
- The ability to wear personal protective gear correctly most of the day.
- The ability to remember locations, understand and carry out instructions frequently.
- The ability to work at a rapid speed frequently.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions, noise, fumes, and dust.
Benefits Offered:
- Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
- Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
- Food & Merchandise Discounts - Discounts on dining, drinks, and merchandise across Silver Dollar City Attractions.
- 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
- Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
- Mary's Well House - Employee health center provides employees with basic office visits, x-rays, and lab work for co-pay, whether insured or not.
- Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner. See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.
Equal Opportunity Employer/ Disabled/ Veterans