Port Captain - Alcatraz Cruises

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:
The Port Captain is responsible for the day-to-day management and execution of all marine operations, ensuring safe, efficient, and reliable service across the fleet. This role has direct oversight of fleet captains and crew, including training, mentoring, performance evaluation, and continuous development to maintain high operational standards. The Port Captain ensures that all ferry logs, licensing documentation, and safety training records are accurate, current, and compliant with regulatory requirements. They actively enforce and model company policies and core values, fostering a culture of accountability, professionalism, and teamwork among marine personnel. In addition, the Port Captain oversees the daily operation of United States Coast Guard inspected small passenger vessels under contract with the National Park Service and Alcatraz Island, ensuring the safety and security of crew, delivering a high quality and enjoyable passenger experience, and promoting responsible environmental stewardship in all operations.

Full company-paid benefits with $0 employee-paid premiums. 401K match. 11 paid holidays. Performance bonus eligible.

Duties and Responsibilities:

• Directly supervises the marine crew in all areas of Marine Transportation Safety, Security, and Training.
• Oversees the fleet’s proper documentation of all logs, licensing information and safety training records.
• When serving as the Master in Navigational Command, operates the vessel with due regard for proper Standards of Watch Standing and Wheelhouse Resources Management in accordance with the practice of good seamanship.
• Routinely inspects all areas of the vessel for unsafe conditions, performs accident investigations, and makes safety announcements to ensure the safety and comfort of the crew and passengers
• Routinely conducts Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations and conducts Safety Meetings in conformance with Statue Cruises policy, to always ensure a routinely efficient and safe operation of the vessel and the proper use of equipment during any possible onboard emergency.
• Maintains Vessel Operations and Maintenance Logs, Personnel Reports, and all other Ship’s Business records.
• Responsible for scheduling of crew and ensuring payroll is accurate.
• Performs other duties as assigned.

Other Duties and Responsibilities

• Follows all U S Coast Guard regulations and has a working knowledge of the Navigational Rules of the Road.
• Follows all National Park Service directives, and Alcatraz Island policies, to ensure all passengers, quests, and visitors to the Area have an Interpretive Experience.
• Implements the Vessel Safety and Security Plans to ensure compliance with US Coast Guard Office of Homeland Security Rules and Regulations.
• Supervises others in Customer Service and Environmental Practices that Respect the Planet, both by instruction and in practice by setting a good example as a team leader for others to follow, to the fulfillment of Alcatraz Cruises policies and to the enjoyment of visitors to Alcatraz Island.
• Conducts employee job performance reviews.
• Complies with and enforces established policies and procedures.

Requirements & Qualifications:

• U.S. Coast Guard Inland Masters (100 ton) or equivalent and valid medical certificate
• FCC Marine Radio license
• TWIC
• Possess and maintain a current California Driver’s license and satisfactory driving record.
• Two (2) years of boat handling experience preferred but not required.
• Customer service experience is helpful.
• Knowledge of foreign language is helpful.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.