To apply, please submit your resume to: app@petro-chemservices.com
Company Overview
Petro-Chem Services (PCS) is dedicated to providing the highest-quality shore tankermen in the industry, supporting the safe and efficient transportation of America’s energy resources. Our success is driven by a commitment to excellence—for both our customers and our employees. We believe that a well-supported, engaged team is the foundation of superior service, safety, and reliability.
Position Summary
We are seeking a dependable and detail-oriented Dispatcher / Customer Service Representative to join our growing team. In this role, you will be responsible for coordinating job assignments, managing field operations, and serving as a primary point of contact for customers. You will play a key role in ensuring clear communication between clients, dispatch, and field personnel in a fast-paced, 24/7 operational environment.
Key Responsibilities
- Respond to customer inquiries via phone and email in a timely and professional manner
- Coordinate and dispatch Tank Barge PICs and marine personnel in real time
- Enter and maintain accurate job data in dispatch systems (TowWorks or similar)
- Assess customer needs and provide solutions or escalate issues as needed
- Communicate with terminals, vessel crews, and internal teams to ensure timely job execution
- Assist with transportation planning and scheduling optimization
- Monitor active jobs and adjust plans based on operational changes
- Support continuous improvement in customer service and operational efficiency
Qualifications
- Experience in customer service, dispatching, or logistics coordination preferred
- Strong verbal and written communication skills
- Excellent problem-solving skills and attention to detail
- Ability to work effectively in a fast-paced, 24/7 environment
- Familiarity with marine or transportation operations is a plus
- Proficiency in Microsoft Office; experience with dispatch software (TowWorks preferred)
- Strong computer skills, including data entry and multitasking across systems
- Professional phone presence with strong listening skills
- Ability to remain calm and professional under pressure
- Strong time management and prioritization skills
- Team-oriented with a customer-first mindset
- Willingness to work 12-hour rotating shifts, including nights, weekends, and holidays
Why Join Petro-Chem Services?
- Competitive compensation
- Comprehensive benefits package (medical, dental, vision)
- Paid time off and holidays
- Supportive, safety-focused work environment
- Opportunities for growth within a respected industry leader
Apply Today
If you’re ready to be part of a high-performing team and make an impact in a critical industry, we encourage you to apply.
Submit your resume to: app@petro-chemservices.com
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Preferred)
- Computer skills: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
